Frequently asked questions

Yes. Every key is a genuine Microsoft retail licence bought through authorised distribution, one licence per key, and we keep the invoice chain for every batch. We publish Microsoft's part numbers (MPN) and barcodes (GTIN) on each product page so you can verify exactly what you are buying.

You pay once and own the right to use that version for as long as your computer lasts. There is no renewal, no subscription and no expiry on the licence itself. Microsoft provides security updates until the published end-of-support date (October 2029 for the 2024 editions).

Each licence covers one device at a time. You can move it to a replacement computer when you retire the old one — our guide on moving Office explains how. Need several devices? Buy one licence per device; quantity discounts start at five.

Office Home 2024 and Office Home & Business 2024 keys work on either platform; pick the one matching the computer you will install on first. Windows, Project, Visio and Professional Plus are Windows-only.

Outlook (classic) is included in Office Home & Business 2024 and Office Professional Plus 2024. Office Home 2024 does not include Outlook.

Office Home 2024 is licensed for non-commercial use. For a business, sole trader or home office, choose Office Home & Business 2024 or Professional Plus 2024, which are licensed for commercial use.

Yes. Every Office line is stocked in all three current versions — Home & Student / Home, Home & Business and Professional Plus in 2019, 2021 and 2024, for PC and for Mac — alongside Project and Visio Professional 2019/2021/2024 and Windows 10 and 11. The Microsoft Hub compares them side by side. Note that Microsoft stopped patching the 2019 editions in October 2025 and will stop patching 2021 in October 2026; we say so on every product page.

Professional Plus adds Access (desktop databases) and is delivered as Office LTSC for organisations. Home & Business covers Word, Excel, PowerPoint, Outlook and OneNote and is simpler to set up. Compare them in the Microsoft Hub.

By Visa, Mastercard, American Express or Discover on the product page. Card details are entered in secure fields hosted by our payment processor; they never touch our servers. See the payment policy.

US dollars. If you have selected another currency on the site, the prices shown are a guide; your bank converts the USD amount at its own rate.

Prices are shown exclusive of tax. Where tax applies to digital goods in your state, it is calculated and shown before you confirm payment.

Yes. Every order has a printable receipt with our registration number; from your account or the order page choose "Receipt". Need a formal invoice with your VAT/tax ID? Reply to your confirmation e-mail and we add it.

From five licences we quote individually, usually 8–15 % below list depending on edition and quantity. Use the Deployment Calculator to size it up and request the quote in one step.

Card numbers are tokenised by the payment gateway (PCI DSS Level 1) inside their own secure fields. We receive a token and the last four digits, nothing more.

Immediately. As soon as the card is approved, the key appears on screen and is e-mailed to you, typically within four seconds.

Check spam/junk and the Promotions tab. The key is also on your order page — the link is in the confirmation e-mail, and you can find any order on the Track Order page. Still nothing? Call or e-mail with your reference.

A 25-character product key, the official Microsoft download link, a link to the matching setup guide, and a printable receipt. Nothing physical is shipped — see Shipping & Delivery.

Keys are sent to the address entered at checkout. If you mistyped it, contact us with the order reference and the last four digits of the card and we re-send to the corrected address.

That message appears only when a product is momentarily out of stock. Stock is replenished daily; you will receive the key by e-mail as soon as it is added, and you can also request a refund at any time before delivery.

From Microsoft. Office, Project and Visio: setup.office.com. Windows: microsoft.com/software-download. Links are also in your order e-mail and in our installation guide.

Yes, a free one. The licence is linked to it, which is what makes reinstalling later effortless.

Usually an earlier attempt succeeded halfway. Sign in to account.microsoft.com/services — if your product is listed, install from there. Otherwise see activation help or call us; we replace the key if it is genuinely faulty.

Yes. Settings → System → Activation → Change product key, enter the Pro key, and Windows upgrades in place without reinstalling.

Office 2024 for Mac supports the three most recent macOS versions. Our Compatibility Checker confirms it for your model.

Included with every licence, by phone or e-mail, for as long as you own it.

30 days, money back, if a key we supplied will not activate and we cannot fix it with you. Full terms in the refund policy.

Unused keys (not yet redeemed with Microsoft) can be returned within 14 days for a full refund. Redeemed keys cannot be returned because Microsoft ties them permanently to your account — see the return policy.

We issue them the same business day; your bank shows the credit within 5–10 business days depending on the card issuer.

Tell us before you redeem the key and we swap it for the right one, charging or refunding the difference.

A registered South Carolina business (Reg. No. 251201-1111328) that resells Microsoft licences to home users and small businesses in the US and English-speaking markets. Read more on the About and Why choose us pages.

No. We are an independent reseller. Microsoft, Office, Windows, Project and Visio are trademarks of the Microsoft group of companies; we use them only to identify the products we sell.

Call (839) 273-6762 (Mon–Sat, 9 AM – 6 PM EST) or e-mail FinTech@zedwebtech.com. No ticket numbers, no bots.

We keep only what is needed to deliver and support your licence, never sell it, and honour access, deletion and "do not sell" requests — see the privacy policy and Do Not Sell My Info.