Find an order
Lost the reference? Sign in to My Account with the e-mail you used and every order appears, no reference needed.
What the statuses mean
| Status | Meaning | What happens next |
|---|---|---|
| Initiated | Checkout started; payment not yet confirmed. | Usually resolves within seconds. If it stays this way, no money was taken. |
| Paid · delivered | Card approved; key shown on screen and e-mailed. | Install using the guide on your order page. |
| Paid · awaiting key | Card approved; the product was momentarily out of stock. | A specialist adds the key within 15–30 minutes in business hours and e-mails you. |
| Failed | The card was declined or the checkout expired. | Nothing was charged. Try another card or call us to order by phone. |
| Refunded | The payment has been returned to your card. | Allow 3–10 business days for your bank to show it. |
Receipts and invoices
Every paid order has a printable receipt showing our legal name, registration number and address, the licence, the SKU and part number, the amount in USD and the card's last four digits. Open your order and choose Printable receipt; use your browser's print dialog to save it as a PDF. Businesses that need an invoice addressed to a company name or carrying a tax ID can reply to the order e-mail — we add the details and send a revised PDF within one business day.
Re-sending a key
You never need us to re-send a key: it is permanently available on your order page and in My Account. If the confirmation e-mail went to a mistyped address, contact us with the order reference and the last four digits of the card used, and we update the address and re-send.
See all your orders
My Account lists every order placed with your e-mail address — handy if you have bought for several PCs over the years. Sign-in is a one-time code e-mailed to you; there is no password to remember.