In short
| Situation | Can it be returned? | Window |
|---|---|---|
| Key not yet redeemed with Microsoft | Yes — full refund | 14 days from purchase |
| Key redeemed but will not activate | Yes — replacement or full refund under the guarantee | 30 days from purchase |
| Wrong edition or platform chosen | Swap for the right edition before redeeming | 14 days from purchase |
| Key redeemed and working | No — the licence is permanently linked to your Microsoft account | — |
Unredeemed keys
If you have not entered the key at setup.office.com, in Windows Settings or in any Microsoft activation screen, it is unused, and you may return it for any reason within 14 days of purchase. Changed your mind, bought twice by mistake, found the computer cannot run it — all fine. We verify with the gateway that the key has not been redeemed (this takes minutes) and refund the full amount to the original card.
Redeemed keys
Once a key is redeemed, Microsoft binds the licence to the Microsoft account used, and neither we nor Microsoft can "un-redeem" it. For that reason a redeemed key cannot be returned simply because it is no longer wanted. It is covered when it does not work: if a redeemed key will not activate and our support cannot resolve it, you are entitled to a replacement or a full refund under the 30-day money-back guarantee.
A redeemed licence has already been consumed from our stock and attached to an account we do not control. Reselling it would mean selling a used key as new — exactly what we promise never to do.
Wrong edition or platform
Chose Office Home when you needed Outlook? Bought Windows 11 Home for a PC that needs Pro? If the key is unredeemed, write to us within 14 days and we exchange it. You pay or receive the difference in price; there is no exchange fee. If you have already redeemed the wrong key we will still try to help — Microsoft occasionally allows an edition correction — but we cannot promise it.
How to return
- Contact usUse the contact form (topic "Refund or return"), e-mail FinTech@zedwebtech.com or call (839) 273-6762. Quote your order reference (it starts with ZW-).
- We confirm the key statusWe check with Microsoft's activation records whether the key is unredeemed. You do not need to send anything back.
- Refund or exchangeRefunds go to the original payment card the same business day. Exchanges are e-mailed as a new key immediately.
- ConfirmationYou receive an e-mail confirming the return and, for refunds, the gateway transaction reference.
Refund timing
We release refunds the same business day we approve them. How quickly the money appears depends on your card issuer — typically 3 to 5 business days for US cards and up to 10 for international cards. Refunds are always made to the original card; we cannot redirect them to another card or account.
Exceptions
- Licences bought under a written volume quotation follow the terms in that quotation (usually the same 14 days, counted from invoice date).
- We may decline a return where there is clear evidence of abuse — for example repeated purchases and returns of the same product, or a key that activation records show as redeemed despite the claim that it is not.
- Nothing here limits our guarantee for keys that fail to activate.
Your statutory rights
This policy adds to, and never reduces, the rights you have under the consumer law where you live. Customers in the EU, UK, Australia and Canada have additional statutory remedies for digital content that is faulty or not as described; where those rights go further than this policy, the law applies.
Questions about a return are answered by the same team that handles orders: FinTech@zedwebtech.com, Mon–Sat, 9 AM – 6 PM EST.