The promise
Every licence we sell carries a 30-day money-back guarantee. If the key will not activate, we first try to fix it with you — most "won't activate" problems are an account or edition mismatch and take minutes. If it genuinely does not work, you choose: a replacement key from a different batch, or a full refund to the card you paid with. We do not ask you to prove anything beyond the error you are seeing, and we do not offer "store credit" instead of money.
Keys you have not redeemed can be returned for any reason within 14 days — see the return policy.
What is covered
- A key that Microsoft's activation service rejects as invalid, blocked or already used, where you have not redeemed it elsewhere.
- A key that activates a different edition from the one you ordered (for example Home instead of Pro) and cannot be corrected.
- A key that activates and is later revoked by Microsoft for a reason on our side (this has never happened; it is covered anyway).
- An order where we failed to deliver a key within the stated time.
How to claim
- Try the quick fixesOur activation help page lists every common error and its fix. Not required, but it often saves a phone call.
- Contact us within 30 days of purchaseCall (839) 273-6762, e-mail FinTech@zedwebtech.com or use the form. Give us your order reference and the exact error message or code.
- We troubleshoot with youUsually one call or two e-mails. If it is an account or edition issue we fix it there and then.
- You chooseReplacement key (sent immediately) or refund. If you take a replacement and it also fails, the refund option remains open.
- ConfirmationYou receive an e-mail confirming the outcome and, for refunds, the gateway reference.
How fast
| Step | Our commitment |
|---|---|
| First response | Immediate by phone; under 2 business hours by e-mail |
| Replacement key | Immediately once we have confirmed the fault |
| Refund released | Same business day we approve it |
| Refund visible on your statement | 3–5 business days for US cards; up to 10 for international cards (set by your bank, not by us) |
What is not covered
- Keys that have been redeemed and are working — the licence is now permanently attached to your Microsoft account.
- Problems caused by hardware that does not meet Microsoft's requirements (for example Windows 11 on a PC without TPM 2.0). We check this with you before you buy if you ask, and our Compatibility Checker is free.
- Keys that have been shared, published or resold.
- Claims made more than 30 days after purchase, except where consumer law in your country provides a longer period.
A word on chargebacks
Please contact us before disputing a charge with your bank. Our refund is faster — same day versus weeks — and a chargeback on an order where the key was delivered and redeemed will be contested with the delivery and activation records, which can leave you without the licence and without the money while the bank investigates.
Statutory rights
This guarantee is in addition to any rights you have under the consumer protection law where you live, including rights relating to digital content that is faulty or not as described. Where those rights are broader than this policy, they apply.