What to expect when you contact us
We are a small, registered US business, not a call centre. The person who answers can see your order, your key and the gateway record in the same screen, so most problems are fixed on the first contact. Our commitments:
| Channel | Hours | Typical response | Best for |
|---|---|---|---|
| Phone | Mon–Sat, 9 AM – 6 PM EST | Immediate | Activation errors, "which licence should I buy", anything urgent |
| Read Mon–Sat, 9 AM – 6 PM EST | Under 2 business hours | Receipts, invoices, questions with screenshots | |
| Contact form | Always open | Under 2 business hours | Volume quotes, refunds, privacy requests |
| Order page | Always open | Instant | Re-downloading your key, checking order status |
If something goes wrong
If a key will not activate and the steps on our activation help page do not resolve it, we replace the key or refund you — your choice — within the 30-day money-back window. If you believe an issue has not been handled properly, ask for the owner by name when you call or write "escalation" in the subject line; it reaches the person who runs the business the same day.
Hours and holidays
Support is available Mon–Sat, 9 AM – 6 PM EST. We observe US federal holidays; orders placed on those days are delivered automatically if stock is available and otherwise first thing the next working morning. Keys bought at 2 AM are still delivered at 2 AM — only the humans sleep.
Have your order reference, the exact error code and the edition of Windows or macOS ready, then call. Nine out of ten activation calls are resolved in under ten minutes.