What is delivered
- A genuine 25-character Microsoft product key for the edition and platform you ordered.
- The official Microsoft download link for the product.
- A link to the matching step-by-step setup guide.
- A printable receipt and a permanent order page.
Multi-quantity orders receive one key per licence, listed individually on the order page and in the e-mail.
Where it arrives
In two places at once: on screen — the order page opens automatically after payment and can be reopened any time from the link in your e-mail, from Track Order or from My Account — and by e-mail to the address you entered at checkout. Check spam and promotional folders if you do not see it within two minutes; the sender name is "ZED WEBTECH".
How fast
| Situation | Delivery time |
|---|---|
| Product in stock (normal case) | Within seconds of card approval, 24 hours a day, 7 days a week |
| Product temporarily out of stock | Shown on the product page before payment; key e-mailed within 15–30 minutes during Mon–Sat, 9 AM – 6 PM EST, or first thing the next business morning |
| Volume orders by quotation | As agreed in the quote — normally the same business day as payment |
Regions and currencies
Digital delivery works anywhere with e-mail. We sell primarily to customers in the United States and also serve Australia, Canada, the United Kingdom and the Eurozone. All our keys are the "all languages" retail editions; language is chosen at installation. Prices can be displayed in AUD, CAD, GBP and EUR as a guide, but every card is charged in US dollars — see the payment policy.
Microsoft occasionally region-locks specific product lines. The keys we sell are not region-locked, but if you are buying for use outside North America and want certainty, ask us before ordering and we will confirm for your product.
Fees
There are no shipping, handling or delivery fees of any kind. The price on the product page, plus any sales tax shown before you confirm, is the full amount.
If it does not arrive
- Open the order pageThe key is always there, even if the e-mail is delayed. The link is in your confirmation e-mail; or use Track Order with your reference and e-mail.
- Check spam and the addressMistyped addresses are the most common cause. If the order page shows a wrong e-mail, contact us with the order reference and the last four digits of the card; we correct it and re-send.
- Call usDuring Mon–Sat, 9 AM – 6 PM EST we can read the key to you over the phone after verifying the order.
Physical media
We do not sell boxed products, USB sticks or DVDs. Installation files are downloaded from Microsoft, which guarantees you receive the current, unmodified installer. If you need offline media for a PC without internet access, Microsoft's Media Creation Tool (Windows) and the Office Deployment Tool (Office) can create it on another computer; our installation guide explains how.